Effective Date: Feb 21st, 2026
Returns, Refunds, Shipping & Limited Warranty Policy
Last updated: Feb. 21, 2026
Company: Chipmunk Zen, Tanari Earth
1. Custom Orders & Final Sale
All Tanari Earth products are custom-built to order based on customer-approved specifications.
All custom orders are final sale
Orders cannot be canceled once placed
All deposits are non-refundable, regardless of production stage
Because products are custom-made, Tanari Earth does not accept returns or cancellations except as expressly stated in this policy or as required by applicable law.
2. Order Confirmation & Deposits
Orders are considered confirmed only after the initial deposit is received
Production does not begin until:
Payment is received, and
Written specifications are approved by the customer
3. Order Changes
Customers may request changes after ordering
Changes will be accommodated when reasonably possible, depending on production stage
Additional costs, delays, or revised specifications may apply
All changes must be submitted and approved in writing
4. Estimated Lead Times & Shipping Delays
Tanari Earth provides best-estimate timelines for manufacturing, shipping, customs clearance, and delivery. Typical estimates range from 3–4 months, but timelines are not guaranteed.
Tanari Earth does not control:
Shipping carriers
Ports or freight handlers
Customs authorities
Weather or global supply-chain disruptions
Accordingly:
Shipping or customs delays do not qualify for refunds or order cancellation
Delays alone do not constitute a breach of contract
5. Six-Month Delivery Obligation & Conditional Refund Eligibility
Tanari Earth has six (6) months from order confirmation to fulfill delivery obligations without refunds being required.
If the product has not arrived after six (6) months, the customer may submit a written refund request. Refund eligibility is conditional, not automatic, and subject to review.
Approved refunds may exclude non-recoverable costs, including but not limited to:
Custom fabrication
Materials
International shipping
Port, customs, and handling fees already incurred
Refunds will not be granted if delays are caused by customer action or inaction, including failure to provide information, site readiness issues, or missed delivery coordination.
6. Tracking & Delivery Updates
Due to the nature of custom manufacturing and international freight:
Real-time tracking may not be available
Updates will be provided when available and upon request
7. Freight Delivery Inspection (72-Hour Window)
Customers are responsible for inspecting their delivery immediately upon receipt.
All damage, missing components, or delivery-related issues must be:
Reported within seventy-two (72) hours of delivery
Submitted in writing
Accompanied by clear photo and/or video documentation, including packaging
Failure to report issues within this window may void freight claims and limit remedies.
8. Damage, Defects & Remedies
Tanari Earth stands behind the quality of its products.
If a product arrives with verified defects or damage not caused by the customer, Tanari Earth may, at its discretion:
Provide replacement parts
Offer troubleshooting or assembly support
Replace the product in cases of severe damage or material non-conformance with approved specifications
9. Limited Warranty (Residential Use Only)
Tanari Earth provides a One (1) Year Limited Warranty from the date of delivery covering defects in materials and workmanship under normal residential use.
Warranty Exclusions
This warranty does not cover:
Normal wood movement, checking, or cosmetic variation
Natural weathering, fading, or patina
Improper installation or electrical work
Misuse, abuse, or neglect
Failure to perform required maintenance
Unauthorized modifications
Damage caused by environmental exposure without proper sealing or protection
Warranty remedies are limited to repair or replacement at Tanari Earth’s discretion. Labor, removal, reinstallation, or site costs are not included unless agreed to in writing.
10. Customer Care & Maintenance
Customers are responsible for:
Proper installation and electrical compliance
Routine inspection and maintenance
Ongoing wood care and weather protection
Failure to maintain the product properly may void warranty coverage.
11. Commercial & Hospitality Use Exclusion
Unless expressly agreed to in writing, Tanari Earth products are sold for residential use only.
Use in the following settings voids the residential warranty:
Commercial or hospitality properties
Short-term rentals (Airbnb, VRBO, etc.)
Spas, gyms, wellness centers
Multi-user or high-frequency environments
Commercial installations require separate written approval, pricing, and warranty terms.
12. Force Majeure
Tanari Earth is not liable for delays or failure to perform due to events beyond its reasonable control, including but not limited to natural disasters, labor strikes, port closures, pandemics, government actions, or supply-chain disruptions.
Such events do not constitute grounds for cancellation or refund within the six-month delivery window.
13. Dispute Resolution (Mediation & Arbitration)
Any dispute arising from or related to Tanari Earth products shall be resolved as follows:
Good-faith mediation in California
If unresolved, binding arbitration administered under American Arbitration Association (AAA) rules
Claims must be brought individually; class actions are not permitted
Each party bears its own legal costs unless otherwise required by law.
14. Governing Law
This policy is governed by the laws of the State of California, without regard to conflict-of-law principles. Venue lies exclusively in California.
15. California Consumer Rights
Nothing in this policy limits rights provided to consumers under applicable California law. Where required, statutory consumer protections apply.
16. Customer Acknowledgment
By placing an order, submitting payment, or accepting delivery, the customer acknowledges that they have read, understood, and agreed to this policy.