Policies

Tanari Earth and Chipmunk Zen LLC

Last updated Aug. 22nd, 2026

Effective Date: Feb 21st, 2026

Returns, Refunds, Shipping & Warranty Policy Summary

At Tanari Earth, we build custom products made specifically for each client. Please review the information below before placing an order.

Custom Orders

  • All Tanari Earth products are custom-built to order

  • All sales are final

  • Deposits are non-refundable

  • Orders cannot be canceled once placed

Lead Times & Delivery

  • We provide best estimates for build and delivery timelines (typically 3–4 months)

  • Shipping, freight, and customs delays are outside our control

  • Delays alone do not qualify for refunds

Six-Month Delivery Window

  • We have up to six (6) months from order confirmation to deliver your product

  • If your product has not arrived after six months, you may request a conditional refund review

  • Approved refunds may exclude non-recoverable costs such as custom fabrication, materials, shipping, or customs fees

Delivery Inspection

  • Please inspect your delivery immediately upon arrival

  • Any damage or missing items must be reported within 72 hours with photo or video documentation

Warranty & Care

  • We provide a one (1) year limited warranty covering defects in materials and workmanship under normal residential use

  • Natural wood movement, weathering, and cosmetic changes are normal and not considered defects

  • Ongoing care and maintenance are required to protect your investment

Commercial & Hospitality Use

  • Unless expressly agreed to in writing, Tanari Earth products are sold for residential use only

  • Commercial, hospitality, spa, gym, or short-term rental use voids the residential warranty

  • Commercial installations require separate written approval and warranty terms

Full Legal Policy

For complete terms, conditions, exclusions, dispute resolution, and California consumer notices, please review our full policy.

Customer Acknowledgment

By placing an order, submitting payment, or accepting delivery, you acknowledge that you have read, understood, and agree to Tanari Earth’s Returns, Refunds, Shipping & Limited Warranty Policy.

Dispute Resolution

Any disputes will first be addressed through good-faith mediation, and if unresolved, through binding arbitration in California, as detailed in the full policy.

Communications Policy

Effective Date: Aug 22, 2026

Data Sharing

• Customer data is not shared with 3rd parties for promotional or marketing purposes.

• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

Chipmunk Zen Messaging Terms and Conditions

1. The messaging program consists of general conversational messaging to answer questions and provide support to customers.

2. You can cancel the SMS service at any time. Just text 'STOP' to the phone number from which you received messages. After you send the SMS message 'STOP' to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at Owner@tanariearth.com.

4. Carriers are not liable for delayed or undelivered messages.

5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

6. If you have any questions regarding privacy, please read our privacy policy contained in the rest of this document/page.

Privacy and Data-Use Policy

Effective Date: May 29, 2024

At Chipmunk Zen, we are committed to protecting your privacy. This Privacy Policy outlines the types of personal information we collect, how we use it, and the steps we take to ensure your information is kept secure. By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

  • Personal Information: We collect information that you voluntarily provide to us when you register on our site, place an order, subscribe to our newsletter, fill out a form, or contact us. This information may include your name, email address, mailing address, phone number, and payment details.

  • Non-Personal Information: We may also collect non-personal information about your visit to our website, such as your IP address, browser type, referring/exit pages, and operating system.

2. How We Use Your Information

  • Order Processing: To process transactions and deliver the products you have purchased.

  • Customer Service: To respond to your inquiries and provide customer support.

  • Communication: To send you information, respond to inquiries, and/or other requests or questions.

  • Marketing: To send periodic emails, if you have opted-in to our mailing list. You can opt out at any time (see below).

3. Data Sharing and Selling

  • No Data Selling or Sharing: We do not sell, trade, or otherwise transfer your personal information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.

4. Opting Out of Mailing Lists and Marketing Emails

  • Opt-Out Process: You may opt out of receiving future emails from us by:

    • Email: Send a request

    • Contact Form: Submitting a request via our contact form on the website.

  • Response Time: We will address your opt-out request within 36 hours of submission.

5. Account Deletion

  • Deleting Your Account: If you wish to delete your account, please contact us. We will process your request and confirm the deletion of your account.

6. Data Security

  • Protection Measures: We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.

7. Changes to Our Privacy Policy

  • Policy Updates: Chipmunk Zen reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page, and we will notify you via email or a prominent notice on our website.

8. Contact Us

If you have any questions about this Privacy Policy or our practices, please contact us.

Thank you for trusting Chipmunk Zen with your personal information. We are committed to ensuring your privacy and security as you enjoy our products and services.